Giving on the Web: Equal Opportunities With Social Media

Yesterday, I read a story recounting how George Bowers Grocery in Staunton, Virginia, outdoes its large competitor by maximizing social media’s ability to connect with customers (cheaply). In particular, the small specialty grocery store uses their Facebook page to quickly and regular inform their community of free events, new products and information. They estimate that 75% of their customers interact with them there.

In contrast, the local Kroger store – part of a massive chain – outspends them considerably in print and television advertising. But it’s unable to create the sense of community and personality that the smaller competitor can. It’s national fan page has far more fans, but considerably less per store.

 

Facebook: How a Tiny Grocer Outflanks Kroger

In the nonprofit context, the marketing message is clear: small charities have greater leverage through social media. They may not be able to afford the mass-marketing campaigns that their larger partners can, but they can’t afford to overlook the power that a social style engagement strategy can have. Utilizing sites such as Facebook and Twitter are free, and they’re inherently designed to allow your supporters to engage with you.

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One Response to “Giving on the Web: Equal Opportunities With Social Media”

  1. Katie McCaskey Says:

    Jonathan,

    Thank you for featuring our grocery’s success with social media and content marketing. I agree there are plenty of advantages to 1-to-1 communication. I can imagine this would be very powerful in the fundraising and non-profit areas, too. Please visit our shop if you’re ever traveling through Staunton, in the beautiful Shenandoah Valley of Virginia.

    Sincerely,
    Katie


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